Refund policy

We want you to love Red Harvest. If you're not happy with your first order, contact us within 30 days of delivery and we'll give you a full refund on that first tub, even if it's been opened.

Unopened products can be returned within 30 days of delivery for a full refund. The item must be unused, sealed and in its original packaging.

To start a return or refund, email admin@lakewellfarm.com with your order number. We'll reply with return instructions. Please don't send items back without contacting us first.

Damaged or wrong items: if your order arrives damaged or incorrect, email us within 7 days of delivery with a photo and we'll send a replacement or refund at no cost to you.

Refunds are issued to your original payment method within 10 business days of approval. Your bank may take a few extra days to process it.

Return shipping costs are paid by the customer unless the item arrived damaged or incorrect.

We don't accept returns on items bought on sale or with a discount code, except where required by law. This policy doesn't affect your statutory rights.